CUSTOMER SATISFACTION

NDECHAM Maxwell
Chief Executive Officer (CEO)
 

1- RECEPTION

  • Your needs and expectations are henceforth treated in 48 HEURES, thanks to our customer management service, available 24H/24 on the number 694 30 82 32 (pending the acquisition of a toll free number).
  • Creation of a space at the front office to reduce the processing time of your surety bonds.
  • For all your request, we provide you answers and issue your policies in the language of your choice.
  • Kindly address to us your complaint through the suggestion boxes or customer feedback forms available in all our offices, or electronically via our website (www.zenitheinsurance.com).

2- SUBSCRIPTION

  • You can confidently subscribe your insurance through our e-insurance platform, on the website (www.zenitheinsurance.com), which meets international standards for information technology security.
  • In order to reduce the processing time for your quotes, the development department has been reorganized and reinforced with technicians.
  • Insurances for individuals, families and even businesses for all class of persons are now available in the range of our innovative products. (specify)

3- MANAGEMENT OF CLAIMS

  • In case of claims, kindly contact us on 691 91 16 39 /694 30 82 32 for assistance and immediate support by our services (pending the acquisition of a toll free number).
  • Health care managemnt for our insured through the biometric health card is 100% operational thanks to the improvement and the extension of the biometric network on the national level.

4- COMMUNICATION

  • The sales outlets have been equipped with advertising gadgets and available to encourage our regular customers.
  • In its dynamic as a corporate citizen, ZENITHE is committed to supporting all actions aimed at safeguarding the interests of interested and pertinent stakeholders.

April 2019.